MTM Methodology

MTM measures Canadians’ media technology adoption and use at two points in time to monitor changes in media penetration and use over the year. Telephone interviews are conducted with a regionally representative sample of Canadians who have a landline telephone service and those who rely solely on cell phone service. The Fall survey includes 8,000 Canadian adults (4,000 Anglophones and 4,000 Francophones). Of those 8,000 respondents, 2,976 also completed an online survey introduced in the Fall. An independent sample of 4,000 Canadians (2,000 Anglophones and 2,000 Francophones) is surveyed in the Spring.

The MTM is the highest quality media study in Canada. The blended sampling approach including landline and cell phone only households, as well as an online survey component, ensures that the MTM has a representative sample that can reach 99% of the population. (i)

In addition to large sample sizes, the MTM landline sample achieves minimum response rates of 30%, which exceeds industry standards. Moreover, households are randomly selected using Random Digit Dialing, and within those selected households, respondents are randomly selected using the “Most Recent Birthday” method where no substitutions are permitted.

To reach the growing portion of the Canadian population who rely solely on cell phone service (i.e., no landline service in the household), cell phone numbers of confirmed cell-phone only Canadians were purchased from Forum Research Inc. These cell phone numbers were randomly generated by using known cell-phone area codes and exchange combinations, and randomizing the last 4 digits. The IVR (interactive voice response) methodology was used to identify cell phone only Canadians and gain their agreement to participate in a media technology survey on their cell phone. Qualified and cooperative contacts were then called back and administered the MTM questionnaire and counted as cell only sample. Any respondent dialed in the main landline survey that indicated that they do not have a landline phone, only a cell phone, are also counted as a cell-phone only respondent.


Anglophone Databases

The English MTM covers all regions of Canada, excluding the Territories. Forum Research Inc. conducted the English-language interviews. In Fall 2016, 4,157 interviews, including 947 with cell phone only respondents, were completed from October 7 to November 28, 2016. Of the telephone interviews, 1351 respondents also completed an online survey from October 7 to December 12, 2016. The response rate for the landline sample was 30%.

Francophone Databases

The French OTM covers the province of Quebec and the francophone regions of New Brunswick and Ontario. The French-language interviews were conducted by Ad hoc Research. In Fall 2016, 4,010 interviews, including 736 with cellphone only respondents in Quebec, were completed from October 14 to November 28, 2016. Of the telephone interviews, 1625 respondents also completed an online survey from October 14 to December 5,2016. The response rate for the landline sample was 30%

National Databases

Interviews from the English MTM are merged with interviews from the French OTM to create a national data base. The national data was weighted to ensure it is regionally and demographically (age and gender) representative of the Canadian population.

Quebec Databases

The Quebec database was created by filtering the national database by all Quebec respondents. The Quebec database differs from the National one in that it includes an additional layer of weighting to correct for language. More specifically, the data is weighted according to age, gender, region (i.e., Montreal RMR, Quebec RMR and Rest of Quebec) and language (French or English).


The telephone survey sample was weighted to reflect the Canadian population. The data was weighted according to gender, age, region, and language. The 2011 Census projection data was used to weight the telephone survey. Questions in the online survey were given an additional weight to reflect the Canadian online population. The data was weighted to gender, age, region, language and light, medium, and heavy internet usage.

The landline and cell phone only samples were weighted separately and then combined. Both were weighted according to gender, age and region. 2011 Census projection data was used to weight the landline sample and the Statistics Canada 2013 Residential Telephone Service Survey (RTSS) was used to weight the CPO sample.

Margin of Error

Results based on the total sample of 8,000 Canadians are accurate within plus or minus 1.1 percentage points 19 times out of 20. This means that if the survey were repeated 20 times, 19 of the surveys would generate the same result plus or minus 1.1 percentage points from the original finding. For a sample of 4,000, results are accurate within plus or minus 1.5 percentage points.

Research Providers

The MTM is a product of CBC/Radio-Canada Research and Analysis. Forum Research Inc. conducts all the English language interviews and is also responsible for recruiting both the English and French cell phone only sample. The French language interviews were conducted by Ad Hoc Research.

Forum Research Inc.

Forum Research Inc., a MRIA Gold Seal member. Established in 1993 and 100% Canadian owned, Forum is a full-service research firm that offers customized market and media research to help organizations meet their goals and objectives. This valuable and cost-effective step provides research to support marketing strategies. Forum Research Inc. offers data collection through face-to-face interviewing, mail/fax/email/IVR surveys, focus group facilitation and mystery shopping. They boast one of the largest telephone call centres in the country with 130 stations located in downtown Toronto.

Ad Hoc Research

Founded in 1984 in Montreal, Canada, Ad Hoc Research is a full-service marketing, communications and social research firm, with a multidisciplinary team of more than 100 employees and a constantly growing network of national and international clients. Leaders in the Canadian market, Ad Hoc Research builds lasting relationships with their clients, guiding them every step of the way with a creative and passionate approach

1. According to the Statistics Canada 2013 Residential Telephone Service Survey, fewer than 1% of Canadians do not have any type of telephone service.