MTM 18+ Methodology

MTM 18+ measures Canadians’ media technology adoption and use at two points in time - once in the Fall and once in the Spring - to monitor changes in media penetration and use over the year. The survey is based on over 12,000 telephone interviews annually with Canadians 18 years and older (including a cell-phone only sample and a follow up online survey) from across all of the provinces and Territories. In order to ensure measurable sample sizes in the North and among Indigenous Peoples, an online booster sample has also been included. The MTM’s blended sampling approach ensures that this survey has a representative sample that can reach 99% of the population. 1

Canadians Surveyed
Over 300,000
Years of Data
~ 25 years

Landline Selection

Telephone interviews are conducted with a regionally representative sample of Canadians who have a landline telephone service as well as those who rely solely on cell phone service. The Fall telephone survey includes 8,000 Canadian adults and the Spring survey includes 4,000 Canadian adults. In addition to large sample sizes, the MTM 18+ landline sample achieves response rates close to 22%, which exceeds industry standards. Moreover, households are randomly selected using Random Digit Dialing, and within those selected households, respondents are randomly selected using the “Most Recent Birthday” method where no substitutions are permitted.

~22%
Response
Rate
Random
Digit Dialing

Cell Phone Only (CPO) Selection

To reach the growing portion of the Canadian population who rely solely on cell phone service (i.e. no landline service in the household) a CPO sample was added in 2012. Cell phone numbers are randomly generated by using known cell phone area codes and exchange combinations, and randomizing the last 4 digits. The IVR (interactive voice response) methodology is used to identify cell phone only Canadians and gain their agreement to participate in a media technology survey on their cell phone. Qualified and cooperative contacts were then called back and administered the MTM 18+ questionnaire and counted as cell-only sample. Any respondent dialed in the main landline survey who indicated that they do not have a landline phone, only a cell phone, are also counted as a CPO respondent. The Statistics Canada 2023 Dwelling Characteristics and Household Equipment data (Table 11-10-0228-01) is used to ajust penetration of the CPO sample.

~43%
of
Respondents
Added in
2012

Follow-Up Online Questionnaire

In 2014, MTM 18+ added a follow-up online questionnaire which allowed for the addition of over 1000 additional variables for our clients. After the phone portion of the survey, respondents who have used the Internet in the past month are asked to complete a follow-up survey online. The transition rate from phone to online is ~31%.

Online Survey Means
More Data
Representative
Online Sample

Spring
Databases

Anglophone Spring Database

2,411
Total
Respondents
1,650
Online
Completes

The English MTM 18+ covers all regions of Canada, including the Territories. Forum Research conducted 2,411 English-language surveys by telephone, including 1,622 with CPO respondents, between April 2 to June 24, 2025. Respondents from the Northern Territories are reached through a mixed methodology approach of telephone and panel in order to maximize our sample size in this hard to reach region.

Francophone Spring Database

2,039
Total
Respondents
687
Online
Completes

The French MTM 18+ covers the province of Quebec and the francophone regions of New Brunswick and Ontario. The French-language interviews were conducted by Forum Research, and 2,039 phone surveys, including 1,082 with CPO respondents, were completed between April 2 to June 23, 2025.

National Spring Database

5,270
Total
Respondents
2,337
Online
Completes

Interviews from the English MTM 18+ are merged with interviews from the French MTM 18+ to create a national database. The national data was weighted to ensure it is regionally and demographically (age and gender) representative of the Canadian population. It also adjusts the data to reflect a larger proportion of Anglophones than Francophones across the country.

Quebec Spring Database

2,122
Total
Respondents
754
Online
Completes

The Quebec database was created by filtering the national database by all Quebec respondents. The Quebec database differs from the National one in that it includes an additional layer of weighting to correct for language to represent a greater number of Francophones than Anglophones within the province. More specifically, the data is weighted according to age, gender, region (i.e., Montreal RMR, Quebec RMR and Rest of Quebec) and language (French or English).

Combined
Databases - 2024/25

Anglophone Combined Database

7,656
Total
Respondents
3,262
Online
Completes

The English MTM 18+ covers all regions of Canada, including the Territories. Ad Hoc Research conducted the English-language surveys by telephone, and 7,656 surveys, including 3,561 with CPO respondents, were completed between October 10 to December 22, 2024 and April 2 to June 24, 2025. Respondents from the Northern Territories are reached through a mixed methodology approach of telephone and panel in order to maximize our sample size in this hard to reach region.

Francophone Combined Database

5,906
Total
Respondents
1,673
Online
Completes

The French MTM 18+ covers the province of Quebec and the francophone regions of New Brunswick and Ontario. The French-language interviews were conducted by Ad Hoc Research, and 5,906 surveys, including 2,565 with CPO respondents, were completed between October 15 to December 22, 2024 and April 2 to June 23, 2025.

National Combined Database

13,562
Total
Respondents
4,935
Online
Completes

Interviews from the English MTM 18+ are merged with interviews from the French MTM 18+ to create a national database. The national data was weighted to ensure it is regionally and demographically (age and gender) representative of the Canadian population. It also adjusts the data to reflect a larger proportion of Anglophones than Francophones across the country.

Quebec Combined Database

5,998
Total
Respondents
1,799
Online
Completes

The Quebec database was created by filtering the national database by all Quebec respondents. The Quebec database differs from the National one in that it includes an additional layer of weighting to correct for language to represent a greater number of Francophones than Anglophones within the province. More specifically, the data is weighted according to age, gender, region (i.e., Montreal RMR, Quebec RMR and Rest of Quebec) and language (French or English).

Weighting

The telephone survey sample is weighted to reflect the Canadian population according to gender, age, region, and first official language spoken based on 2021 Census projection data. Questions in the online survey are given an additional weight to reflect the Canadian online population. This data is weighted to gender, age, region, language and light, medium, and heavy Internet usage.

Age
Gender
Region
Language

Margin of Error

Results based on the total Fall sample of 8,000 Canadians are accurate within plus or minus 1.1 percentage points 19 times out of 20. This means that if the survey were repeated 20 times, 19 of the surveys would generate the same result plus or minus 1.1 percentage points from the original finding. A sample of 4,000 respondents results in a margin of error within plus or minus 1.6 percentage points.

Results based on the total Combined sample of 12,000 Canadians are accurate within plus or minus 0.9 percentage points 19 times out of 20. This means that if the survey were repeated 20 times, 19 of the surveys would generate the same result plus or minus 0.9 percentage points from the original finding. A sample of 6,000 respondents results in a margin of error within plus or minus 1.3 percentage points.

For a more detailed discussion of margin of error for MTM 18+ please view this document.

12,000
Canadians
0.9pt
Forum Research

Research Provider

The MTM and all of its surveys are a product of CBC/Radio-Canada Research and Analysis. Forum Research conducts all of the French and English research for the MTM 18+.

Forum Research

Established in 1993, Forum Research Inc. is a Canadian market research and technology company, with offices in Toronto, Montreal, and Saskatoon. With over 30 years of experience, they combine industry talent, cutting-edge technology, and behavioral science to provide in-depth insights.

Each year, Forum conducts hundreds of thousands of surveys using methods such as telephone, online, and SMS. They also carry out qualitative research via focus groups, interviews, and mystery shopping services. Their team of over 900 telephone interviewers operates from advanced call centers in Toronto, Montreal, and Saskatoon. Furthermore, their online survey system is device-friendly and meets Canadian accessibility standards.

Forum Research, the owner and sponsor of The Forum Poll™, is Canada's leading public opinion poll. This tool analyzes and disseminates Canadians' thoughts on social and political issues at municipal, provincial, and federal levels. Their affiliate, Service Metrics, is a full-service Mystery Shopping provider with over 8,000 members nationwide, offering high-quality on-site and face-to-face market and consumer research.

With a respected market research team, cutting-edge technology, and unparalleled national coverage, Forum Research Inc. guarantees impactful and informative results. These results help their clients make informed, strategic business decisions. Their extensive expertise serves as a valuable resource for their clients' various goals and projects.

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(1) According to the Statistics Canada 2017 Dwelling characteristics and household equipment, 1% of Canadians do not have any type of telephone service.